Important Shipping Information:
Priority Mail Express Flat Rate (1 Day) for $44.95
Priority Mail Flat Rate (2-day) for $11.30
The handling charge to cover the cost of packaging is $4.50.
We use USPS for all our shipping. Because chocolates are sensitive to heat, we ship using either Priority Mail Express Flat Rate (1-day) or Priority Mail Flat Rate (2-3 day). It is strongly recommended that if the temperature is above 90 degrees at your location that Priority Mail Express be used.
A small handling charge is automatically added to cover our packaging cost. We do not aim to make any money off our shipping charges.
Delivery times do not take into account unexpected weather related delays, which may affect delivery times, ship dates, and arrival dates. We cannot be held responsible for delays due to weather or incorrect addresses, nor damage due to incorrect handling once package has shipped.
Usual processing times are 24-48 hours. However, during peak holiday season or from unusually large orders, processing can take as long as 5 days. Shipping of orders takes place Monday to Thursday. Orders that are placed on Friday will be mailed on Monday to ensure minimal transit time.
To ensure that your chocolates arrive fresh, each order is packaged with an insulated liner and a frozen gel pack. This will protect your chocolates from melting from up to 24-48 hours, depending on the local temperature. Packages left in direct sunlight will reduce protection. All packages are labeled with “Protect From Heat”.
Returns and Replacements:
We work very hard to ensure that the product you receive will provide you with a delicious and excellent experience. If your order arrives in unsatisfactory condition due to our negligence in the packaging process we will gladly provide you the choice of a refund or replacement. If you are unsatisfied in any way with our products, please contact us at 602-885-4673 and we will do what we can to help ensure that your experience with Xocolatl Jason Wasser Confections, LLC is a pleasant one.
Privacy and Security:
- ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
Xocolatl Jason Wasser Confections, LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing xocolatlconfections.com, you acknowledge and fully understand Xocolatl Jason Wasser Confections, LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
- PARTICIPATING MERCHANT POLICIES
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Xocolatl Jason Wasser Confections, LLC services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
- INFORMATION WE COLLECT AND HOW WE USE IT
Xocolatl Jason Wasser Confections, LLC collects certain information from and about its users four ways: using Google Analytics, directly from our Web Server logs, the user, and with Cookies.
- Google Analytics
Xocolatl Jason Wasser Confections, LLC uses features of Google Analytics. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics. We use this information to better understand our users and do not at this time use any targeted advertising. Statistics such as IP Address, pages visited, demographics, location and other basic user information is reported for us to better make informed decisions about how to make our site more relevant and easy to navigate for our users. Google offers an opt out installation that works with your browser if you do not want your data reported through Google Analytics: https://tools.google.com/dlpage/gaoptout/ and we encourage anyone using our site to opt out if they are so inclined.
- Web Server Logs.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
Xocolatl Jason Wasser Confections, LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into cocoabella.com a site that relies on third-party cookies).
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
- Personal Information Users
Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
- CHANGES TO THIS STATEMENT
Xocolatl Jason Wasser Confections, LLC has the discretion to occasionally change this privacy statement at any time without notice. When we do, we will also revise the “updated” date at the top of this Privacy page; such changes shall then be effective immediately. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
- CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at firstname.lastname@example.org or call 602-885-4673.